GENERAL TERMS & CONDITIONS

Version 1.1 – May 28, 2025

Welcome to The Fix. We keep things clear, honest, and simple. By ordering from us or using our site, you agree to these terms.

1 – Who We Are

The Fix (part of NO SPOON)
Abel Tasmanstraat 49, 6413 SW Heerlen, Netherlands
KVK: 96852550 | VAT: NL005234917B78

2 – Applicability

Applies to all orders, purchases, and use of our website.

3 – Our Offer

We aim for accuracy but small errors may occur.

4 – Orders

Confirmed via email. An order is final once we accept it.

5 – Prices & Payment

Prices include VAT and are in euros. Payment via iDeal, Bancontact, or credit card. Orders are processed after payment.

6 – Delivery

NL: 2–5 working days. International: longer. You’ll get a track & trace.

7 – Returns & Withdrawal

You can cancel within 14 days if unused, unopened, and in original packaging. Contact hello@ohmyfix.com first. Return shipping is at your expense.

8 – Complaints

Email hello@ohmyfix.com. We’ll reply within 2 working days.

9 – Product Use

Follow label/website instructions. Misuse voids our liability.

10 – Liability

Limited to the purchase amount. No responsibility for indirect or misuse-related damage.

11 – Privacy

See our [Privacy Policy] for how we handle your data.

12 – Intellectual Property

All content is ours or our partners’. No copying without permission.

13 – Force Majeure

Delays outside our control (e.g., disasters, delivery issues) may occur. We’ll keep you informed.

14 – Accounts & Codes

You’re responsible for your account. Discount codes are personal, one-time, and not combinable.

15 – Changes

We may update these terms. Using the site means you accept the latest version.

16 – Law & Disputes

Dutch law applies. Disputes go to the court in Limburg.